New Requirements for Systems Performance Management Vendors


The following is excerpted from a white paper by Gabe Lowy, a former sell-side technology analyst who is founder of TechTonics Advisors, a provider of strategic communication for technology companies. The white paper is available at

Legacy infrastructure and application performance management solutions were architected for smaller, less-complex and static computing environments that did not change much from year-to-year. When all an IT team had to worry about was measuring infrastructure availability and utilization these tools were sufficient. But time has passed them by.

Complexity of modern systems

As businesses become increasingly software-defined – and with the Internet of Things (IoT) on the near horizon – the pace of change has accelerated. Virtualization, agile development, cloud and mobility have given rise to modern globally distributed architectures and applications that result in an unprecedented level of scale, complexity and dynamism.

Modern applications have far greater connections points between the end user and the data center. They leverage shared services and compute resources that are managed centrally but may be controlled by either the enterprise or by external providers. However, many third-party cloud services are opaque, providing little visibility into the overall health of the compute infrastructure. These performance challenges extend to SaaS applications, which continue to proliferate within the enterprise.

Network and application performance issues have grown dramatically as these trends converge. It’s caused more components of the application delivery chain to be obscured from IT and line of business owners. Poor performance issues increase the risk of user frustration.

Modern computing environments are driving a much greater need for end-to-end visibility. Availability and utilization metrics alone are no longer enough to understand infrastructure and application health and performance. Instead, IT teams must shift their focus from fault management and utilization to performance-based management in order to deliver better services consistently.

Ideal characteristics of new solutions

Enterprises today have the following requirements for a next-generation performance management solution:

  • Easy-to-install; easy-to-use. For faster time to value, customers want solutions that work automatically after a simple installation without the need for professional services;
  • Fully-integrated views across multiple platforms. A unified view of metric, flow and time-stamped log data is valued for eliminating “swivel-chair monitoring” across disparate tools;
  • Rapidly scalable for all network devices, including non-SNMP. As the industry moves away from just supporting standard protocols like SNMP, a next-generation platform should intuitively scale to collect and store non-standard performance metrics from third-party sources;
  • Granularity of data. More enterprises are requiring high-frequency polling to allow second-by-second views of performance data;
  • Traps, alarms and alerts management. Real-time solutions can automatically baseline network performance for more meaningful and proactive monitoring. A unified platform also lets them consolidate conflicting consoles and alerts, further reducing the number of false positives while acceleration mean time to repair (MTTR);
  • Achieve business ROI and risk management objectives at lower TCO. Proactive analysis and troubleshooting help IT teams avoid service interruptions and outages, which can negatively impact business and expose the company to penalties. The increased automation in next-generation monitoring solutions reduces TCO while enabling IT to help business units improve outcomes and financial results

These products can help control costs, mitigate risk and enable faster time to value by enabling IT to positively impact the business. A modern-day solution should provide unified views of all data – including performance metrics, data flows and logs – to meet these new requirements. Enterprises can retire legacy server and application monitoring and reporting tools, saving unnecessary maintenance and operations costs.

A next-generation performance management platform enables customers to gain insights into understanding how their infrastructure is supporting core services. As a result, IT can better align with corporate objectives by improving business outcomes and financial performance.

Download the White Paper


About Author

Gabriel Lowy is the founder of TechTonics Advisors, a strategic communications consultancy for technology companies that bridges vision, strategy, portfolio and markets with customers and investors to build value for all stakeholders. TechTonics synthesizes complex concepts and technologies into clearly understood and actionable value messages. During the previous 15 years, Gabe was a multiple award-winning technology analyst at several Wall Street firms. He began his career with Andersen Consulting. Gabe has published over 1,000 reports and articles on different sectors and companies in the technology industry. Follow Gabe on twitter @GabrielLowy1 and learn more at

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